**Company Information**:
At Panorama Mortgage Group, our mission is clear: to be the industry-leading mortgage platform. We're passionate about empowering mortgage professionals and brands through innovation and excellence
**Job Summary**
This position will provide support in areas such as collections, customer service, research and loan delivery. Also responsible for assisting investors with any interim servicing related issues.
**Key Responsibilities**:
- Handle incoming phone calls from borrowers, Title Companies, Correspondents, Attorney's offices, originating banks, etc. in a timely manner, addressing the callers' concerns and following through with a call back if the issue needs further research.
- Generate and send out Hello Letters on newly purchased loans, as necessary.
- Generate and send out Insurance Letters on newly purchased loans, as necessary.
- Research daily/monthly sub servicer reporting to assure PMI/Taxes/Insurance is being paid timely on escrowed accounts.
- Investor Compensatory Fee/Rebuttal Review to assure that our sub servicer is submitting timely and accurate responses to both Freddie Mac and Fannie Mae, as necessary to respond to sub-servicer.
- Perform transfer of servicing on sold loans.
- Prepare reports as requested.
- Perform Mers/Min updates.
- Prepare servicing documentation and uploads.
**Requirements**:
- 2-3 years direct customer contact in customer service, loan administration, collections, or sales environment.
- 1-2 years mortgage experience preferrable.
- Ability to handle confidential material in a professional, highly ethical manner.
- **Excellent verbal and written communication skills.**:
- **English and Spanish speaking **is a must.
- Strong interpersonal skills to build and maintain professional relationships with clients, customers and co-workers.
- Ability to perform tasks with limited supervision.
- Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
- Ability to prioritize and work independently.
- PC and keyboarding skills, including experience with Windows operating systems.
We offer, market competitive salary, career path, Equal Opportunity Employer, Monday to Friday schedule, 17 days holidays.
If you are interested, please apply.
Looking forward to talking to you!
Pay: From $18,000.00 per month
**Language**:
- english (required)
Work Location: In person