HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:HBX Group distributes hotel inventory through its own legacy contracting model and via connections with connectivity partners.Working via connectivity requires optimal synchronization between systems, therefore ongoing critical optimization work is necessary to make the inventory ready for its distribution. Over the past years, HBX Group has experienced an increase in product connected through what we call SI (Supplier Integrations), and can now say it´s a very significant share of HBX Group' s business, making the connectivity area a very strategic and a dynamic place with opportunity for professional growth. To keep pursuing the growth plan in the Connectivity area, HBX Group is looking for a SI Optimization KAM.
The Supplier Integrations Optimization KAM looks after the connectivity of large and regional chains and their relationship with technological platforms. It requires working closely with the HBX Group Commercial team, Technical Account managers, and Product Management / IT. The role offers broad exposure to both the commercial and technological areas within the company. This role is responsible for safeguarding / constantly improving and optimizing the product through the connectivity´s, implementation of new commercials and bridging commercial needs in technical implications/requirements.
Responsibilities: Safeguarding the accuracy of their accounts/products connected through SI by constant monitoring of the different KPIs
Understanding the business needs, translate them to technical requirements, and ensuring the connection used for their account is prepared to continue growing at a fast pace
Safeguarding and improving the relationships with their accounts, identifying opportunities that can impact the growth of their (strategic) product
Coordination with different key stakeholders (internally as externally) and manager to work on new projects, initiatives, processes etc.
Requirements: Skills Understanding of the business (commercial) needs
Familiar and comfortable with technical/system rules
Capability of bridging business needs with technical solutions
Strong communication skills, high-quality written and verbal
Capability to prioritize and work under pressure
Analytical and conceptual skills
Comfortable with manipulating excel, dynamic tables, tableau, and monitoring tools
Experience Preferred minimum of 2 years of proven experience in a similar role
Preferably Contracting/Commercial background
Preferably experience in analytical roles
Qualifications Tertiary qualification in Hospitality, Tourism, Analytical, or related business discipline
Technical/System/Connectivity knowledge
High level of English, Spanish, and other languages is a plus
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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