Soft Collections Agent

**RESPONSIBILITIES**
APPLY EARLY/STAGE COLLECTION NEGOTIATION TACTICS TO KEEP CUSTOMERS CURRENT OR LOWER IN THE DELINQUENCY STAGE.

**RESPONSIBILITIES**
¬MAKING OUTBOUND CALLS ON REPOSSESSED ACCOUNTS
¬RECEIVING INBOUND REDEMPTION CALLS
¬MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLY PAST DUE
¬IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT REVIEW

**QUALIFICATIONS**
¬HIGH SCHOOL DIPLOMA OR EQUIVALENT
¬2 YEARS OF EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD
¬PROFICIENT WITH MICROSOFT
¬BILINGUAL

**SHIFT**

This is a 100% on-site position in Guadalajara, Jalisco

**SCHEDULE**

8:00 am-6:00 pm/ 11:00 am-8:00 pm

Sunday + 1 week day off

**SALARY**

Monthly base salary $18,200 ($3,500 weekly net)

+$3,000 monthly bonus

**BENEFITS**

*All mexican law benefits apply*

%2 savings fund

$1, 400 food stamps

20 days Christmas bonus

Pay: $18,000.00 - $21,000.00 per month

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- Advanced English (required)

Work Location: In person