**Job ID**:173795
**Required Travel**: Minimal
**Managerial - No**
**Location**:MEXICO- GUADALAJARA (Amdocs Site)**
**Who are we?**:
**In one sentence**:
- Responsible for providing outstanding technical support to a global customer base.- Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.**What will your job look like?**:
Troubleshoot Issues. When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
Contribute to Product Development. Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
Prepare Technical Documentation. Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
S uggest Improvements **. **Because production support engineers deal with product issues firsthand, they can readily suggest overall product improvements, such as features that customer want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency.
**All you need is...**:
- Bachelor's degree in Computer Science, Information Technology or Telecommunications related discipline- 7+ yr. experience as a Software Engineer- 6+ yr. programing experience in PHP- 2+ yr experience with JavaScript (VueJS, NodeJS, ExpressJS)- 3+ yr. experience in SQL or MySQL - running intermediate complexity queries- 2+ yr. experience with Python- Background and experience with HTML and CSS- Agile Methodology / In depth knowledge of Agile process and principles- Jira, Confluence, GitHub (must be familiar with Git commands)- Knowledge about Product Life Cycle**Nice to have**:
- Previous experience in Telecommunications Industry is a big plus- Familiar with RF workflow and terminology is highly desired- Ability to work independently in several projects**Why you will love this job**:
You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.
We provide stellar benefits from health to dental to paid time off and parental leave!
**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
