.Why SoftwareOne?Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareOne employees are energized, agile and are laser focused on delivering extraordinary Customer Satisfaction and results.
Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.
We are Humble.
Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy.
We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.
Our 8,700 employees support our approximately 65,000 customers in their digital transformation.The roleJoin our Services Delivery team!
We look forward to learning more about you and exploring how, working together, we can build an exceptional team.ConsultantAdoption and Change Management Full Time | Hybrid ModelWhat will your day-to-day look like?We are looking for a Customer Adoption & Change Management Consultant to optimally drive the adoption of new implementations and establish a new way of working at customers office workers.
The Change Manager role will collaboratively motivate change management and adoption activities with key Decision Makers, help reduce competitive risk, drive usage of existing workloads.
This role will build customer value through usage and build the conditions for efficient renewal and upsell growth.The Consultant will be responsible for providing and support in the creation and delivery of ACM solutions crafted to meet customers' business needs and, consequently, for understanding customers' businesses.
They will work according to the SoftwareOne Organizational Change methodology, based on the ADKAR model.You will analyze monitored data like adoption reporting's and provide advisory and recommendations to your customer.Change Manager works remotely and implement calls with stakeholders to introduce online learning tools, ACM artefacts and frameworks, create strategy plans and develops learning concepts.You will work as an important member of a virtual team throughout the Globe.ResponsibilitiesDrive Adoption and Change Management methods.Proactively identifying new workloads and expansion opportunities.Drive end-user excitement to build viral adoption (e.G.
excitement days, champions programs).Engaging workload guides (e.G.
FastTrack, Services, etc.)
to drive business outcomes and value creation.Clearly define business outcomes and build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.Delivery ExecutionGSDC resource to deliver Global Managed ACM services.Tailoring of artefacts and frameworks.Tailoring of ACM deliverables.Hold Customer remote meetings.Provide Guidance and Coaching on ACM activities to customers