.About SalesforceFounded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.Job DetailsAbout Customer Success Group at SalesforceSalesforce's worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value-based results. Our motto for our customers is "Your Success is our Success".Role Description:The Product Education is the group within the Customer Success Group (CSG) that holds our subject matter experts for all of Salesforce's products, programs, and processes. Our experts drive the relationship and alignment to their respective technology and product stakeholders, and ensure that CSG Field and CSG Go-To-Market (GTM) professionals have the tools and information needed to be successful.In this role, you will provide Enterprise Architecture Thought Leadership, Technology Strategy, and Product Technical Expertise through tailored consultative engagements. Candidates will create C-Level relationships with our most strategic customers and share their expertise to empower and scale customer knowledge across Salesforce. You will help drive customer success, product adoption, and customer transformations.You will be deeply invested in every aspect of the customer experience and ensure that customer voices are represented by serving as the linchpin across the CSG landscape, surfacing feedback and trends to our business partners and advocating directly for solutions that improve the product experience for those customers. You will also maximize value for our top and highest-potential customers, working strategically alongside our Sales, Support, Services, and Success teams to drive clear business outcomes.Responsibilities:Establish Trusted Advisor status with Business and Technology stakeholders, driving the creation of application and architectural design documents which leverage Salesforce.Com best practices