.**REIMAGINE TRUST**Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming and more, by reducing fraud and transforming human interactions with data, products, and services.We're in the process of rapidly scaling our diverse global team and we're looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!- ** Role Title**:Solutions Engineer- **Direct Report**: Head of Customer Success- **Area**:Customer Success- **Location**:Mexico**The Opportunity**Incode is actively seeking a curious, highly driven, and talented Web-focused Solutions Engineer to join our team in Mexico. As a Solutions Engineer, you will be at the forefront of Incode's revolutionary identity solutions, driving the transformation of human authentication and verification in the digital realm.In this role, you will primarily focus on web-based solutions, collaborating closely with cross-functional teams to support areas such as web development, API integrations, and customer success. Your expertise in web technologies and solutions will be instrumental in delivering seamless and secure user experiences for our clients in Mexico.**Responsibilities**:- Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future- Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges- Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.- Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process