Sr Cust Exp Specialist

**Join a team recognized for leadership, innovation and diversity**:As a Senior Customer Experience Specialist here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes. In this role, you have a significant impact in driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.**KEY RESPONSIBILITIES**- Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.- Implement best practices and standard operating procedures to streamline processes and improve efficiency.- Analyze customer feedback and data to identify trends and areas for improvement.- Develop and implement training programs to enhance the skills and knowledge of the customer experience team.- Provide regular updates and reports to senior management on the progress of operational excellence initiatives.- Process invoices, sales orders, purchase requisition in the ETR- Analyze information regarding booking package according to Honeywell Policies**YOU MUST HAVE**:- At least 1 year of experience in Customer experience.- Portugues fluent- Strong analytical and problem-solving skills.- Excellent project management and organizational skills.- Ability to collaborate and influence cross-functional teams.- Excellent communication and presentation skills.- Proficient in data analysis and reporting tools.**WE VALUE**:- Bachelor's degree in business administration or a related field- Strong leadership and team management skills- Ability to work in a fast-paced and dynamic environment.- Innovative and solution-oriented mindset.- Excellent interpersonal and relationship-building skills.- Continuous learning and self-development mindset.**Additional Information**:- ** JOB ID**:HRD234410- ** Category**:Customer Experience- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico- Nonexempt