.Title: Sr Technical ConsultantLocation: Monterrey (Remote)This position is required to:- Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach- Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents- Own Tier 1/2 solution as required, enhance solution stability and service quality eventually enabling an increase in customer consumption and adoption of the service- Consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team- Builds and demonstrates high competency in product and domain, Azure & relevant tools and technologies, solution architecture, etc.- Champion KCS and process improvements through lean methodology/automation- Train/mentor team members to improve the techno-functional capability of the team- Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation- Delivers excellent customer experience by resolving customer issues mostly of high complexity.- Owns customer solutions for Tier 1/2 customers.- Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.- Positively collaborates with TAM and supports consumption/adoption improvement plans- Consistently achieves high customer satisfaction and makes a positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness- Early engagement in Tier 1/2 customer implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.- Ensures adherence to SLA/SLO, quality standards, and practices- Champions high quality of service/operations and continuous improvement within the team- Implements monitoring and diagnostics practices and procedures- Continuously improves solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents- Expected to work in shifts and provide OOH support to facilitate 24x7 customer supportb) Communication and Collaboration- Communicates (verbal and written) effectively with customers and BY stakeholders, pro-actively guides team members to communicate and influence customer positively- Collaborates relentlessly, passionately, and respectfully with various BY teams and partners, provides guidance on collaboration challenges- Leads by example demonstrating professionalism, empathy, and assertiveness in internal and external conversations. Understands cultural differences and diversity and help others live BY values- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)c) Competency development and demonstrationTechnical Qualifications:I. Demonstrates high technical expertise as required to support concerning the solution, for e.G