**Who is DigitalOnUs?**At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: "work smart and play hard"Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker, SAP and Google Cloud.We're looking for an exceptional a **SRE Support Engineer **ready to provide technical and other guidance as required to the team.**100% remote work - anywhere in Mexico****_ Qualifications we are looking for:_**- APM monitoring using New relic, Catch Point, Custom Monitoring agents- APM monitoring using New Relic, Catch Point, CIMON and Custom Monitoring agents- On-boarding & Integration of monitoring tool- L1, L2 helpdesk for SRE specific incidents and event handling- Work with development team for building newly discovered correlation scenariosFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending the customer's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do with the customer. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.**What you can expect from us**At DigitalOnUs, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.- Work with some truly remarkable IT engineers, architects, specialists and more.- We're growing at a phenomenal pace and we'd like some company.- Hear your voice, nurture your talent and help you strengthen your foot print!- Benefits above the law- Mentorship, and opportunities to grow and learn