Summary of Position:
- To monitor, administer and support the core service SAN Storage infrastructure
- To monitor, administer and support the core service NAS Storage infrastructure
- To Investigate, troubleshoot, and resolve incidents and problems within defined service level agreements
Key Responsibilities:
- Providing routine maintenance and upgrades to server hardware, including software updates and firmware releases.
- Possessing competence in documenting NAS administration and support efforts via ServiceNow, which includes troubleshooting methodology, work logs, and resolutions.
- Executing change management and audit processes consistently with documented procedures and generates a new process when there is not an existing process.
- Being responsible for the monitoring of storage systems, measuring system stability, availability and capacity performance via Logic Monitor, OCI and other metric reporting tools.
- Possessing competency in documenting NAS design decisions to resolve or prevent prior historical issues in environment.
- Coordinating with onsite IT (and non-IT) staff members for monitoring, troubleshooting and daily production/operations.
- Developing, documenting, and standardizing preventative maintenance routines to system availability and performance standards on production systems.
- Developing technical solutions using supportable methodologies that adhere to departmental standards and conventions.
- Investigating, troubleshooting, and resolving incidents and problems within defined service level agreements.
Key Requirements/Minimum Qualifications:
Standard Minimum Requirements
- Education: Bachelor's degree or equivalent years of applicable experience
- Experience: 5-7 years of applicable experience
Language
The ability to fluently read, write, understand and communicate in English.
Specific Job Posting Content
- Shift: Bangalore US1 (5:00PM - 2:00AM IST)
- Weekend & On Call Expectations: Rotating on call weekends
- SAN Storage knowledge and experience
- NAS Storage knowledge and experience
Work hours: 5 PM to 2 AM IST
Relocation assistance: Yes
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