At Polaris Inc., we han doing we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY:
This role is responsibr coordinating the daily work, as well as direct hands-on responsibilities of IT Service Managemer the Client Support team. This role must work across various IT teams, IT operations and IT Product Owners to ensure IT services are delivered with and efficiency within SLAs. This role would help manage and measure SLA-s. Additionally, this role will help manage the implementation and on-going optimization of a Service Management platform, leading the local service desk process, and in implementing and optimizing ITIL processes across the enterprise. ESSENTIAL DUTIES & RESPONSIBILITIES:
Participates in a committee to create an overall SLA driven IT Service Delivery Develops and maintains portfolio of IT Service Management policies and operating procedures across the Clients Support Team Establishes appropriate control objectives that align to the risk tolerance of the organization Assists in oversight of daily workstreams and standardized work Recommend SLAs to internal stakeholders, solicit approval, and adhere to approved SLAs on all components of service delivery Lead through example, assist in the buildout of the Client Support team Train new staff, assist with performance reviews, and provide leadership and coaching, including technical and personal developmer team members Provides day-to-day leadership and guidance in resolving complex technical operational situations Providedback and development opportunitir staff Ensures the IT department is right sized with experienced, motivated, and highly technical employees Works with the Managers of IT on establishing processes and policies to build a high-performing organizaticused on delivering exceptional services across Polaris enterprise Strong customer servicus, excellent communication and presentation skills Lead with a continuous improvement mentality, and provide metrics to show the realizaticuses on service deliver information technology systemsto ensure that all services are properly planned out and delivered as expected Oversees the creations of reportable metrics that are used to validate SLA's and OLA's. Also searchr trends in data that could indicate the ner process engineering or process improvement Prioritizes requests and activities and develop schedules and work plar projects/initiatives Consults with business departments as needed Communicates relevant IT-related information to senior leadership and peers Be able to quickrm a problcus group and use critical thinking skills to resolve system outages and document root cauture analysis to ensure maximum availability of company systems Delivers actions and initiatives associated with control and compliance objectives Implements to prevent, detect, and remediate information security risks Leads remediation to accidental or intentional destruction, disclosure, interruption, or breach of information Performs appropriate testing of detection and incident response SKILLS, KNOWLEDGE & EDUCATION:
Basic Qualifications Bachelor-s degree in Business or Information Management -8 years
- Importante empresa working within an IT environment Demonstrated Importante empresa in many áreas of infrastructure Ability to deal collaboratively, diplomatically, and successfully with customers, co-workers and other professional colleagues, managers, and staff Ability to work effectively in a team environment, as well as work independently with limited supervisión Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, management, and business personnel Excellent problem-solving skills while providirst class customer servicePreferred Skills/Importante empresa International business Importante empresa Breadth of industry and sector experiences manufacturing, retail, etc. ITIL Certified We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE._ _About PolarisAs the global leader in Powersports, Polaris Inc. (NYSE:
PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since ounding in 95. With annual sales of $8. billion, Polaris
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- product line-up includes the Polaris RANGER, RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; Indian Motorcycle midsize and heavyweight motorcycles; Slingshot moto-roadsters; snowmobiles; a