.**We are change-makers!**Combinamos nuestra experiência global en industrias clave y las últimas tecnologías para ayudar a empresas de rápido crecimiento y establecidas a transformar y acelerar sus modelos de negocio, desarrollar soluciones digitales innovadoras, escalar capacidades tecnológicas y sostener su crecimiento.**Construyendo puentes hacia un futuro mejor con más oportunidades.**Para asegurarnos de que estamos construyendo un entorno diverso e inclusivo que refleje la verdad sobre nuestra cultura, así como objetivos sociales y profesionales, buscamos reclutar con un enfoque cada vez mayor en la representación. Eso significa que consideramos expresiones de género, etnicidad, raza, religión, orientación sexual y otros marcadores de identidad factores que aportan activos significativos a nuestra empresa, asegurando que no haya barreras para conectar el talento con increíbles oportunidades.Estamos comprometidos con los valores de Igualdad de Oportunidades de Empleo y todas las personas en e-Core están empoderadas para ser ellas mismas y se les incentiva a desarrollarse profesional y personalmente. #beyourself #beyourbest**Join us as a Support Engineer!**Our Cloud Support team is passionate about providing support and product expertise to our customers. You will be part of a team of engineers improving our support capabilities and quality for Atlassian's Cloud customers, working with product specialists within Bitbucket to support our customer base.**On your first day, we'll expect you to have**:A passion for providing legendary service to our customers using Bitbucket Cloud.High respect for the value of teamwork, able to contribute to the entire group.Aptitude for learning new technologies and how to utilize them in a customer-facing environment.We're looking for individuals who can self-organize, adapt quickly, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach.Excellent customer service and support skills such as active listening, good verbal and written communication, possessing the ability to support customers across multiple channels.A strong degree of empathy for the customer experience.Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency.**Experience or Familiarity with**:Network troubleshootingCollecting and analyzing Server Logs (experience with Splunk / Kibana)Rest API (understanding different methods and working with Raw Data - troubleshooting)Familiarity with CI/CDKnowledge on Webhooks and GIT are not mandatory, but certainly a positive addition.**In the role you will**:Be responsible for resolving customer configuration issues and responding to customer questions.You will drive collaborative discussions within the Team, challenge thought processes, and encourage peers to see them through