At Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.Supervise, plan and coordinate the activities of the operational accounting team (Accounting, Cash Application, Ship & Debit, Credit Administration, or Accounts Payable) ensuring they meet the objectives and policies and procedures established with the client. Ensure month end close activities are performed according to company policies and established timeframes.ESSENTIAL RESPONSIBILITIES:- Supervises monitors and analyzes the function's requirements to determine the actions to be undertaken by the team according to the internal/external priority status. (30%)- Drives and develops key projects to improve the service provided to internal/external customers. Participates in determining growth strategies for Shared Services in conjunction with direct and operations management. Proposes and implements improvement strategies for processes and procedures which will increase the team's productivity. Reviews metric performance and ensures the quality of the service is maintained within established targets as agreed with the customer. (25%)- Analyzes team performance on a monthly basis and determines developmental/training programs for team members which relate to skill enhancement, career path, and retention strategies. Performs periodic and annual performance evaluations. Directs the daily management of team time off and work hours. (15%)- Directly handles escalated issues requiring high-level service support. (10%)- Leads monthly conference calls with clients to report on the function's performance results, as well as, to discuss strategies for current and future scope of the operation ensuring compliance with established SLA targets. (10%)- Assists in the hiring process for all positions in the operational accounting team. Participates in the annual budget development and monthly follow-up. (10%)Work ShiftDay (Mexico)