Profile:- 1- 2 years of technical or customer service experience.- Ability to type 25wpm.- Outstanding service-orientation and strong interpersonal skills that create positive relationships with colleagues and customers.- Excellent, professional, verbal and written communicator with a coaching mentality.- Analytical skills are a must.- Detail oriented.- Must have ability to navigate computer systems, websites and office software (i.E. Microsoft Office).- Must possess a professional and friendly demeanor and be able to quickly develop a rapport with customers.- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.- Bilingual-Spanish- is a big plus!*Strong communication skills. Strong computer skills. Technical background. Knowledge of electric vehicles a plus*job description:Provide day to day functional and technical support to our customers including testing and troubleshooting as needed.- Handle inbound calls from new and existing customers related to questions about electric vehicles and charging stations.- Creates customer records for Technical Support with excellent data accuracy. -Follow up with other key contacts as appropriate to resolve customer issues.- Respond to customer billing questions, customer disputes and escalate to supervisor as needed.- Take ownership of customers issues and follow problems through to resolution.- Gain a deep understanding of the EVgo's product and brands.- Meets Quality Assurance requirements and other key performance metrics.Performs other duties as necessary and/or assigned.Required equipment:Technical Requirements:- PC (Windows 10) NO MACProcessor - 5th generation or newer (i5/i7/i9 allowed) or the AMD equivalent. (Minimum 2GHz)16 GB of RAMActive windows installationNO MACDownload speed of 50+ MbpsUpload speed of 20+ MbpsHardwired via Ethernet CableLatency no higher than 100 msJitter no higher than 15 ms- Chrome web browser preferred (Firefox or Edge will work as well)- Web enabled camera- USB Headset w/ microphone- Dedicated area to work (preventing external noise to contaminate call)All these required specs need to be a MUST for the final interview, otherwise, the interview cannot be viable.Income:Gross monthy base: $16,200Gross monthy bonus: $4,500 (based on KPI)benefits:Monthly food vouchers: $1000Monthly Telework bonus: $500Tipo de puesto: Tiempo completoSueldo: $16,200.00 - $21,000.00 al mesHorario:- Incluye fines de semana- Turno de 8 horasPrestaciones:- Vales de despensaTipos de compensaciones:- Bono de puntualidadExperiência:- tech support: 1 año (Obligatorio)Lugar de trabajo: Empleo presencial