.Focused on providing exceptional support for field consultants and external PRO customers, this role ensures effective issue resolution and facilitates smooth application operations through proactive communication and technical expertise.What you will be doing:Provide application support to field consultants and PRO customers via telephone, email, and chat.Serve as a liaison between end users and appropriate internal resources to resolve complex issues.Participate in ongoing training to enhance technical and application knowledge.Troubleshoot and resolve financial and ERP software-related issues with a focus on PRO customer requirements.Assist with financial processes such as AR, AP, general ledger, and financial reporting.Support inventory management, work-in-process tracking, and job costing.Perform general ledger account reconciliations and multi-company consolidations.Manage escalations and high-priority issues for PRO customers to ensure timely resolutions.Execute additional tasks as assigned to support team goals and customer satisfaction.What you will likely bring:3+ years of experience in customer service, preferably in a call center or support environment.Proven experience working with ERP software, preferably Epicor 9, Vantage, or Vista.Strong knowledge of financial business processes, including AR, AP, general ledger, and financial reporting.Familiarity with inventory and work-in-process tracking, job costing, and fixed assets.Demonstrated ability to provide tailored support to PRO customers and manage their unique requirements.Strong analytical and problem-solving skills with a meticulous attention to detail.What could set you apart:Proven ability to troubleshoot financial concepts within a software package, particularly for PRO customer needs.Exceptional interpersonal skills combined with advanced technical product knowledge.Experience building strong relationships with high-priority customers to deliver excellent service.Ability to adapt quickly to changing priorities while maintaining focus on quality and efficiency.About EpicorAt Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.We're Proactive, Proud, Partners .Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs