Technical Customer Service Representative

We're looking for people who put their innovation to work to advance our success – and their own.Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.WHAT YOU WILL EXPERIENCE IN THIS POSITION:Provide product knowledge and tech expertise to customers both internal and externalTroubleshoot product issues with customers and contractors who are on the job siteCollaborate with other departments to assist with troubleshooting and find solutionsReview return requests relative to guidelines and provide authorization for items that are deemed defectiveYOU HAVE:Ideally, 1+ years in electrical or technical troubleshooting is an assetExperience troubleshooting electrical devices and network-connected devices is a plusKnowledge of an ERP system for quotes to customers is a plusAdvanced computer literacy skills such as Microsoft Office SuiteExperience working in a team environmentAbility to use problem-solving skills to assist customersWE HAVE:A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every dayAt nVent, we believe safer systems ensure a more secure world.We connect and protect our customers with inventive electrical solutions.We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes.Our solutions are helping build a more sustainable and electrified world.We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe.Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.Commitment to strengthen communities where our employees live and workWe encourage and support the philanthropic activities of our employees worldwideThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate moneyCore values that shape our culture and drive us to deliver the best for our employees and our customers.We're known for being:Innovative & adaptableDedicated to absolute integrityFocused on the customer firstRespectful and team orientedOptimistic and energizingAccountable for performanceBenefits to support the lives of our employees