.Family DescriptionCustomer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design/deployment/integration/transformation, and education. Generates revenue and increases customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.Subfamily DescriptionFocus on supporting in the Packet Core domain, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.Has full accountability of Packet core domain relevant service scope & Software Upgrade deliveries and risk management.Responsible for Packet Core Domain technical delivery strategy, ensuring delivery in line with committed Domain scope, timelines, key (revenue) milestones, technical delivery costs vs ASBL, and quality.Support DDL on delivery sign-off, PTA handover, evaluate and acknowledge Packet Core Domain delivery plan, scope, cost, solution, resources, risks & acceptance.Responsible for project resourcing according to signed Packet core domain scope, ASBL, delivery strategy, and project plan.Close engagement with Domain Central Delivery Services & Care for resource demand projections, sharing services & solution scopes, delivery strategy, delivery timelines to facilitate resource demand capacity and capability planning & development.Assess and manage changes to project scope, timeline, or requirements. This includes evaluating change requests, analyzing impacts, and controlling change request approvals with MS PM and/or Care PM.Responsible for Packet Core domain delivery cost control according to ASBL and time approvals.Ensure quality matches the accepted standard quality levels as per Customer requirement at all times.Monitors project progress, tracking milestones, deadlines, and delivery costs within the domain, identifying and addressing cost and timeline deviations or obstacles, followed by corrective actions as needed to keep the project on track.Monitors technical blocking issues with inputs from TPM, sensitize next level escalation support (e.G., Care team and 4LS) with the right priority call, and drive through to final resolution.Support monthly project business review call by bringing in a holistic project view (including highlights, lowlights, costs & timeline adherence, ASBL, ETC, EAC, challenges, concerns, support needed).Attends R&D interlock meetings articulating project escalations which require R&D attention and support.Provides support to pre-sales team upon requests in case of service offering on non-blueprint solution delivery and cost optimization