.**Technical Research Specialist - Join Our Collaborative Technology Team!**Are you passionate about technology? Do you thrive on research and have a knack for organization? Are you detail oriented? If so, let's talk!We're a dynamic team looking for a Technical Research Specialist to join our ranks. This role offers a unique blend allowing you to play a key role in supporting our ecosystem and collaboration technologies while providing a good degree of flexibility.**What You'll Do**:- Perform administrative tasks and manage documentation.- Gathering information from contact center providers (e.G., SOC2 compliance, GDPR policy, location, minimum seat requirements).- Provide customer service, addressing inquiries related to technology and communication equipment.- Analyze competitor products (e.G., earbuds) and identify relevant comparison points (weight, water resistance, warranty).- Work with AI tools, including ChatGPT (knowledge desirable).- Feed comparison data for IT analysis.- Research vendors, technologies and products.- Strong research skills with the ability to gather and analyze information from various sources (websites, databases, social media).**Who We're Looking For**:- Strong research skills with the ability to gather and analyze information from various sources (websites, databases, social media).- Knowledge of ChatGPT or AI LLMs to work with data is very helpful.- Excellent attention to detail and a passion for accuracy.- Proficient in Microsoft Office Suite (Word, Excel, etc.).- Masterful with spreadsheets.- Experience using project management tools.- Ability to work independently and manage multiple tasks effectively.- Excellent communication and organizational skills.- Willingness to work during the UK time zone for part of the day is a plus (some overlap with 9-3 GMT working hours is a plus).- English C2+- Experience with AirTable and/or ClickUp is a plus but not a requirement.**Why Join Us?**- Be part of a collaborative and supportive team environment.- Gain valuable experience in the technology industry.- Work on a variety of tasks that will challenge your research and administrative skills.- Contribute directly to our team's success and impact on the ecosystem.- Competitive Salary based on experience.**About the Company**:- We are dedicated to maximizing the potential of Microsoft 365 by fostering a community of users, enabling research, and providing specialized services. Our community includes enterprise service owners, architects, consultants, and experts who contribute to our regular offerings such as briefings, podcasts, and a newsletter, serving tens of thousands across various platforms.- We conduct extensive research on the Microsoft Teams ecosystem, involving discussions with Microsoft, enterprises, and ecosystem partners. This research is freely accessible thanks to the support of sponsors who value community-driven knowledge exchange
