**General information**:- Country Mexico- City Remote Location- Department Global Support- Job ID 35269**Description & Requirements**:**A Day in The Life Typically Includes**:- Primary support customers in all VISUAL related system/technical issues.- Proactively communicate with customers with value added responses into required tracking system, technical related questions/problems, and resolutions via the telephone or Internet.- Involved testing and troubleshooting including remote desktop viewing through tools such as Zoom or MS Teams.- Responsible for appropriate referral to other support and quality assurance areas.- Works directly with internal Support Reps on issues managed by the Systems Team.- Work with management to provide customer feedback to product development staff.- Assists in Whitebox testing of new software versions & report anomalies.- Participate in training, and knowledge share transfers with team members.- Promote and maintain a high quality, professional, service-oriented company image among users and team.- Foster teamwork and collaboration across all teams.**Basic Qualifications**:- Working knowledge of Windows Operating Systems, devices (printers), & Relational database (preferred SQL server).- Self-motivated person who has passion for learning.- Problem solving and analytic skills.- Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.- Proactive communications.- Ability to work in a team environment, learn, & strive in challenging situations.**Preferred Qualifications**:Working experience, familiarity, or knowledge of ERP/CRM systems.**Infor Values**:We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.