Technical Support Engineer

About us: Sangfor Technologies is a leading global vendor of IT infrastructure solutions, specializing in Cloud Computing & Network Security with a wide range of products & services including Hyper-Converged Infrastructure, Virtual Desktop Infrastructure, Next-Generation Firewall, Internet Access Management, Endpoint Protection, Ransomware Protection, Managed Detection and Response, WAN Optimization, SD-WAN, and many others
Responsibilities: Provide level 2 technical support for Sangfor products to APAC and EMEA customers. Respond, follow up, and resolve customer issues promptly (within documented SLA). Take responsibility for customer satisfaction and the overall success of the TAC. Leading internal escalations and communicating with the Sales, Pre-sales, and R&D teams Create technical documentation to improve internal and external technical knowledge. Requirements: Good Knowledge in general networking - TCP/IP 7 Layer OSI, routing/switching, router ACL, WAF, VLAN and etc. Advanced troubleshooting knowledge in different operating systems (e.g. Windows, UNIX, LINUX) Experience in virtualization technologies such as Vmware, KVM, and Openstack is strongly preferred. Basic scripting skills with Python, Perl, or Shell would be an advantage. Effective writing and communication skills in English Excellent collaboration and proven teamwork abilities Positive, communicative, and customer-oriented attitude Technical Presales Engineer (MY) - Malaysia #J-18808-Ljbffr