**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
Bachelor ´s degree in Control & automation, Electric, Communications & electronics, Energy/Environmental, Mechanical Engineering, Building Science, or a similarly engineering.
Technical Support to HVAC and Refrigeration systems and creating reports daily, monthly
Interact with our client daily, resolve problems and defuse sensitive issues with diplomacy and tact in a timely manner
Establish & maintain a positive relationship with customers, vendors and co-workers through effective oral and written communication skills via phone and computer.
- Providing customers with step-by-step guidance to resolve technical problems.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues
- Documenting error reports and monitoring performance metrics.
- Establish remote connection with new and existing stores.
- Self-ownership of action items and tickets, update call-tracking system in place, with required information.
- Advanced Programming and set point configuration and changes per requirements.
- Keep track of set point changes or any project asigned
- Technical training to external personnel.
- Executive reports with trends, graphs, dashboards, infographic and suggestions to our client monitoring department.
- Update external new projects spreadsheet.
- Report and solve any problems with controllers in high level.
- Maintain proficiency in all products and services that company offers. This includes installation, programming, and equipment protocol.
- Technical Mentor for Team
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
**No calls or agency requests please.