Technical Support Specialist - Mex

Posted Thursday, August 29, 2024 at 5:00 AM PURPOSEThis position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.ESSENTIAL DUTIES & RESPONSIBILITIESUnderstand, manage, deploy, import, and support the virtual desktop thin clients and related physical equipment.Provide first line technical support via phone, e-mail and/or a desktop support application.Identify, research, and resolve technical issues with company's proprietary systems and other third-party systems.Work with 3rd party platforms including:Office 365 / AzureCitrixMerakiRing CentralBroadsoftTroubleshoot basic hardware, software, and network issues.Redirect or escalate problems as appropriate.Respond to inquiries in a timely manner, adhering to procedure and protocol.Work physically in the Monterrey office preparing and shipping out laptops for new hires.REQUIRED KNOWLEDGE/SKILLS/ABILITIESKnowledge of MS Office, including Excel, Word, and OutlookKnowledge of o365 and AzureKnowledge of general VoIP / IP Phone systems and troubleshootingKnowledge of Computer Hardware and SoftwareKnowledge of basic networking principlesBe a motivated team player with a strong desire to succeed in a fast-paced environmentDemonstrate eagerness to acquire knowledge and skills, expanding job capabilitiesStrong problem-solving, organization and communication skillsAbility to adapt quickly to changing priorities and processesComfortable in a fast-paced, results-oriented environmentAbility to quickly establish credibility and provide clear communication across all levels of the organizationComfortable managing workload independently and effectively#J-18808-Ljbffr