.Telco Business Process Consultant Customer & Industry WorkflowFull-timeEmployee Type: RegularRegion: LATAM - Latin AmericaWork Persona: Flexible or RemoteIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.The Telco Business Process Consultant Customer & Industry Workflow is a functional and technical expert consulting with customers on implementing ServiceNow Customer Workflow's solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges, providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.G., Product Management, Customer & Partner Excellence, Training & Certification).Project DeliveryServe as primary technical/functional point-of-contact for projects and as the face of the development team to the customer.Ensure quality of work delivered by the technical team, serve as escalation point for client concerns, and identify and implement technical team process efficiencies.Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices.Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients.Write/estimate stories, monitor developer's work, and own overall quality and delivery of development.Lead technical onboarding efforts with new clients to understand their current processes and platform configurations.Deliver any purchased development artifacts, documentation, and knowledge transfer activities.Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.Mentor developers and technical consultants on technical/functional design standards and best practices.Research technology partner or other vendor solutions in context of client requirements for integration.Maintain and build proficient knowledge of the ServiceNow platform and products.Assist the pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems.Evangelize ServiceNow Expert Services by contributing to whitepapers, webinars, community groups, and partnerships