.Third-Party Carrier Transportation Operations Manager, Commercial CarriersAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's vision is to offer the earth's largest selection and lowest prices to our customers.The Third-Party Carrier (3PC) Operations Manager is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, business profitability and innovation in coordination with internal and external stakeholders.You are passionate about customer experience, and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no one dares to tackle. You scrutinize details, identify disruption patterns, comfort anecdotes by data, and propose long-term solutions. You are analytical, relentless on understanding the root cause of a problem, and inventing solutions.Key job responsibilitiesMonitor efficient functioning of the assigned network, suggest and deploy improvementsAccumulate data from various sources, identify the most relevant one, present in a way that would help take actionForesee implications based on current data and trendsDive deep on operational issues root causes, follow up with stakeholders, definition of task and scalable improvementsCreate and track operational metricsBe organized and prompt in notifying/solving the situationsServe as a liaison between internal and external stakeholdersAbout the team3PC MX team owns the strategy, administration and operative management in an E2E business scope for shipments being made by third party carriers. This team value lies in carrier's management and enablement of new programs with specific logistic services to increase the overall customer experience at the same time we offer a balance between the service and the cost to serve. Our scope considers the management for all the programs – carriers (legal, procurement, operations, Controllership, payments, configurations). 3PC main objectives are: 1) Performance: Kpis above target (EDD, C2P, S2D, DEA, CPU), 2) Cost: CPS optimization (CPS < or = YoY), 3) Carriers enablement for new FC´s/services and 4) Initiatives focus in customer experience, speed and cost.BASIC QUALIFICATIONS2+ years of program or project management experienceBachelor's degree or equivalentKnowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc