.Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.About The RoleAs a Global Scale Specialist (GSS) you will showcase your "Customer First" attitude, your passion for service and enjoyment of learning new technologies. As part of this exciting role, the GSS will lead a portfolio of Thousand Eye's highest volume customer segment. By leveraging technology, team-building, and data-driven programs, the Global Scale Specialist will efficiently drive adoption through one on one and one on many customer engagements. This team is responsible for a majority of the customer lifecycle: implementation, customer enablement, escalation management, and account planning.What You'll DoEnsure success of the customer journey as measured by adoption and health scoresCommunicate objectives and ensure timely delivery of solutionsProvide regular reporting on customer health and utilizationProvide consistent customer engagement via manual and automated touchpointsDevelop long-term relationships with your ThousandEyes customersBecome a trusted adviser for the partners and operational teams via the ThousandEyes platformForecast and track key account metricsHelp drive customer renewalAssist with high severity requests or issue escalations as neededQualificationsA standout 'customer first' attitudeOutstanding communication and problem-solving skillsExcellent listening, negotiation and presentation skillsStrong proficiency in written and verbal EnglishProven background in lead generation and prospectingAt least 3 years of professional experience in account management or similarAbility to work with various business unitsProficiency with CRM tools (Salesforce, Gainsight, etc.)Data-driven and strong analytical backgroundHighly organized with outstanding follow-up skillsTechnically adept, understanding of software and how businesses use softwarePassion for cloud technologiesExperience in creating and delivering presentationsBachelor's degree preferred or equivalent experience in SaaS and Cloud technologiesCisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential