Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
**Responsibilities**:
- Build and lead a team to develop overall strategies to enhance user experiences, particularly in resolving customer. issues, while balancing compliance requirements, consumer satisfaction, and risk management.
- Maintain a keen understanding of the market best practices to inform strategy development.
- Lead the creation of user experience standards and drive systematic solutions to achieve those standards.
- Lead cross-functional collaboration to ensure seamless execution of user experience strategies.
**Qualifications**:
**Minimum Qualifications**:
- Bachelor degree in a related field.
- Proven experience in e-commerce related domain.
- 5+ years of experience in related domains, including Commerce Customer Experience, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, or Compliance.
- At least 2 years of experience leading teams and managing cross functional partnerships.
- Proficiency in English is required for this role.
**Preferred Qualifications**:
- Experience in explaining complex solutions in a simple way and able to influence others without authority
- Highly data driven, with experience analyzing and utilizing data-driven methodologies for business analysis, e.g, policy making, risk discovery, or program design
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results. Preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.