The Training and Human Resources Coordinator will report directly to directly to the Director of Human Resources and is responsible for supporting all human resources activities especially those related to the area of training and events
Responsibilities
Responsible for creating and fostering the necessary conditions to train staff, based on the detection of needs in each of the departments, developing and implementing a program focused on achieving training objectives to ensure that the Hotel has qualified associates in the different positions of the organization
Together with the area managers and department heads, determines training needs, considering the analysis and results of indicators such as: productivity, complaints,
observation of staff during their work, turnover and absenteeism, as well as feedback from training courses and budget for their development
Carries out the implementation and coordination of the different scheduled training courses, ensuring their proper development to achieve established objectives
Develops and teaches general instruction courses, training demonstrations during the performance of tasks, skills and training technique workshops for department heads, including the preparation of lessons, training objectives and monitoring and evaluation of training
Evaluates the effectiveness of the training provided, including the analysis of indicators and develops methods to verify and evaluate the direct and indirect expenses and costs related to the training programs
Prepares and maintains updated documentation of training activities, records, attendance statistics, individual records of results and provides information to managers and department heads regarding employee participation and evaluation
Identifies personnel within the organization with special knowledge and skills for training and incorporates them into the training program
Coordinates and is responsible for internal communications to provide Hotel staff with accurate, timely and relevant information to develop a sense of belonging and teamwork and for associates to adopt the company's mission, objectives and values as their own
Implements, executes and coordinates the staff integration plan that includes induction to the Hotel, the position and Immersion in the Brand
Responsible for the planning and coordination of social and sports activities, as well as the recognition club
Together with the Human Resources Manager, prepares the annual training program and coordinates that said program is carried out, providing advice and feedback to department heads
Develops and updates training materials and tools,
such as course documentation, agendas, brochures, manuals, written exercises and audiovisual aids
Ensures the quality, quantity and relevance of the training services contracted Keeps abreast of all advances in training in the hotel industry, including attendance at important external courses, seminars and conferences
Coordinates all training activities in the organization, including those initiated by other departments
Promotes and directs opportunities for improvement individually, in groups and during work development, primarily for line and administrative employees In some cases, limited responsibility for the development of executive staff may be included
Executes all instructions and work assigned by his or her immediate supervisor, as well as the responsibilities required by the position
Specific Candidate Profile
Education
Bachelor?s degree in human resources, Business Administration, or similar discipline or related experience
Experience
2 or more years of training experience
Knowledge of HR generalist roles
Experience in Vacation Ownership, Hospitality / Tourism or Vacation Ownership Sales preferred
Skills and Attributes
Proven ability to apply excellent written and verbal communication skills
Proven ability to collaborate and resolve issues and influence without position authority
Proven ability to function as a team player who works with credibility, and professionalism
Proven ability to provide strong coaching and skills
Possesses strong organizational skills and ability to manage multiple tasks developing and using systems to organize and keep track of information
Must be able to speak, read, write, and understand the English