PurposeThe Instore Training Analyst is responsible for designing and creating personalized training for our in-store merchants in Mexico to promote overall adoption of Kueski Pay in-store.This role is responsible for understanding our different verticals, profiles and characteristics of our merchants in order to deliver strategic training which include creative commercial, pedagogic and structural elements.Key ResponsibilitiesMakes sure our merchants receive five-star training and are ready to offer Kueski Pay at POSDevelops, implements, and iterates on training strategies to deliver growth and positive experience for sellersFormulates training plans with the power to turn sellers into Kueski FansTrains our internal team in charge of promoting Kueski Pay at POSMonitors seller satisfaction to investigate both positive and negative feedback trendsEstablish improvement plans and manage expectations with CX and Ops teams to deliver a plan that guarantees a sustainable and constant training adapted to the high turnover of sellers in storesIs aware of product changes and works ahead on training updatesDesigns different training models according to each profile and industryContinuously measures the success of the training to make sure the seller is being successful in promoting KpayImproves trainings to reduce reactive efforts in POS through educational materials and updated action plansAnticipates and has clarity about the specific questions enterprise merchants have regarding Kueski Pay and adapts the training to each one of themFormulates personalized training by verticals, location, tickets sizePosition Requirements3+ years of retails sales experience, including experiencing training sellers and/or sales teamsStrong industry knowledge of payments including credit and eCommerce solutionsProblem-solving passion and service orientationAbility to think and react in a high-energy, fast-paced environmentOutstanding communication and people skillsExcellent organizational skills including prioritizing, scheduling, time management, and meeting deadlinesDemonstrates ability to analyze, using data to drive decision makingAbility to execute on plans and projects with mínimal resourcesBachelor's degree required**Benefits and Perks**:- Major medical insurance- Stock options- Flexible work, including working from home 100% Remote- Personal Days- Saving Fund- Pantry Vouchers- 30 day Christmas Bonus