Refer unusual or fraudulent activity to the FIU department.
- Collect missing information from agents or customers to comply with federal and state regulations or correspondent requirements.
- Document transfers and preserve records in our databases for review by auditors and regulators.
- Serve as a proactive team member when interacting with different departments and our own
- Keep up-to-date with Anti-Money Laundering & Bank Secrecy Act record-keeping, internal recording-keeping, identification, and source of funds requirements
- Aid with inbound and outbound calls.
- Perform other duties as assigned or requested by the supervisors or management.
- Availability to perform in shift adaptation based on the market conditions and instructions from supervisor or manager
- Validate purpose and legitimacy of any transactions that appear unusual or high risk based on the customer's and receiver's activity
- Process transactions that have met Ria policies, state and federal regulations
- Escalating general reports of trends of possible consumer fraud and suspicious activity
- Looking for constant development as well as continuous self-improvement
- Advance Ability to detect and report suspicious transactions
- Approach with open communication, excellence in service, integrity, and accountability
- Perform back office and other duties as assigned or requested
- Assessing risk when approving transactions with red flags
- High school graduated, college degree is a plus
- Knowledge and experience in Microsoft Office preferred
- 1-2 years of experience in customer service or call center environment
Benefits: Our package includes Competitive salary, 1 month of Aguinaldo (Christmas bonus),15 days' vacation, Life insurance, Food vouchers and Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.
Our job is to deliver our customers' hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.
We are people serving people and we never, ever forget that.