.Primary responsibility is to create a great experience across our retail websites, .Com interactions, and user processes that are consistent with our customer control panel and online products. Work to conceptualize, design, and prototype ideas, and then develop a website that enhances our customers' experience. Represent the 'User Experience,' by translating requirements into defined specifications, and inspire our R&D teams to develop the right projects.This position is the user experience designer and user advocate, leveraging research methodologies and providing direction to create compelling designs that balance challenging user needs, business problems, and site performance. Drive the design process from conceptualization through detailed user interface and functionality design, usability review, and implementation. Work with and help build a Rackspace design language complete with a library of widgets, patterns, and stencils. Working closely with Product Marketing, Segment Marketing and Strategy, to translate business goals into usable solutions through the use of concept sketches, wireframes, prototypes, usability studies, and effective communication. Responsible for creating great experiences throughout all projects developed by the Email and Apps division of Rackspace.Ensure our website meets ongoing customer needs and remains consistent as you constantly improve user experiences. This position requires exceptional leadership, relationship and consensus building skills (both up and down the chain of command), and a proven ability to think strategically in a highly dynamic environment. Driven self-starter, obsessed with scalability and a capable problem solver. In addition to being a driver of UX vision and an advocate for UX principles, this role will be hands-on in bringing the vision to life. Work collaboratively with fellow Rackers on the User Experience Design team to conceptualize, design, and prototype ideas; then inspires fellow members throughout the organization to develop applications and marketing projects that enhance our customers' experience.Key ResponsibilitiesDesigns the customer-centric vision, strategy, and execution of the user experience design for .Com.Works closely with product line designers, support, segment marketing, brand, product marketing and strategy to align the user experience with target audience needs, brand positioning, and revenue objectives.Defines and manages the user research plan and incorporates findings into the design process.Optimizes the website by closely analyzing user engagement performance metrics and testing alternate design solutions, ensuring usability considerations are part of all website decisions.Contributes to thought leadership for information architecture, interaction design, visual design, user experience best practices, user research, and online user behavior.Fosters a creative, positive, efficient, and collaborative team working environment