.**Overview**:Provides customer support for complex pricing, quality assurance for teams, and/or deal registrations. Triages customer to the appropriate area to ensure satisfactory customer coverage.**Essential Duties & Responsibilities Required**:- Performs complex deal registration, applies pricing, and/or creates renewal contracts. (25%)- Engages with the customer to understand the scope of the solution request or to clarify questions on the request. (25%)- Creates and delivers solution to the customer, determining and communicating lead time and delivery based on product availability, build lead times, etc. (20%)- Conducts training and development for team. (15%)- Implements actions identified by management to resolve business needs. (10%)- Create measurements appropriate for team including daily management updates on volumes and current challenges (5%)Other Duties & Responsibilities:- Additional duties as assigned- Meets attendance and punctuality standards**Qualifications**:**Experience**:- 1 to 3 Years of relevant work experience.Education & Certifications:- Associate Degree with Business, IT, or related Field of Study preferred.- High School Graduate with HS Diploma field of study required.Working Conditions:- Occasional non-standard work hours or overtime as business requires.- May be located at the Clearwater corporate office or at the reseller location.- Professional, office environment.**Required Knowledge, Skills & Abilities**:- Able to execute instructions and to request clarification when needed.- Able to use a 10-key quickly and accurately.- Possesses basic clerical and data entry skills.- Able to perform basic mathematical calculations.- Able to recognize and attend to important details with accuracy and efficiency.- Able to communicate clearly and convey necessary information.- Possesses strong multi-cultural interpersonal skills.- Possesses strong organizational and time management skills, driving tasks to completion.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.- Able to be immobile for long extended periods.- Able to build solid, effective working relationships with others.- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.- Able to quickly learn new systems and technology.**What's In It For You?**- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program
