.Job DescriptionAs a member of Zendesk's Pricing and Packaging Team, the lead analyst plays a key role in shaping Zendesk's monetization strategy. Reporting to the Senior Director of Pricing and Packaging and working closely with key stakeholders, this is a highly visible role with excellent growth potential.The lead pricing and packaging analyst will drive analytic efforts to set pricing for new products and feature sets, new service offerings, product/service bundling programs, promotions, pricing policies, price realization analytics, and deal/discount approval decisions support.We are looking for someone who has the technical skills to surface insights quickly, and the data storytelling skills to communicate those insights in a way that persuades action. You will be responsible for supporting pricing and packaging decision-making, democratizing data & insights, and conducting in-depth analysis.You'll Get To…Analyze pricing data, customer segments, and user behaviors to discover pricing opportunities, best practices, and areas for improvement.Translate analyses into actionable insights to prioritize pricing decisions in line with business objectives.Design pricing experiments together with key business stakeholders to evaluate the effectiveness of different pricing strategies, and perform the analysis of test results to identify successful approaches which will inform our overall strategy.Collaborate with Financial Planning & Analysis on pricing models that incorporate factors such as product features, customer lifetime value, market demand, and competitive landscape.Monitor and analyze competitors' pricing structures, packaging, and positioning within the market.Prepare regular reports and dashboards that provide visibility into key pricing metrics, trends, and performance indicators.Present findings and recommendations to stakeholders at various levels and departments across the organization.Key Responsibilities:Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our monetization strategies better align customer value to Zendesk products.Analyze the impact of new product and services offerings by defining and tracking key performance metrics, understanding key drivers and proactively surfacing insights to leadership.Build business insights, reports and dashboards that will lead to better business decisions, monetization prioritization, and higher team productivity in a way that promotes a data-driven mindset for the Sales Acceleration organization.Understand the business objectives of key stakeholders, gather clear requirements, develop SQL queries, perform analyses and develop insights to understand product usage and engagement trends.Partner with the central data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company