06 - Associate, IT SolutionsDate: Aug 16, 2024Location: Monterrey, NLE, MXFunctional Area: Information Technology (ITM)Career Stream: IT Solutions (SOLN)Role: Associate (AST)Job Title: Associate, IT SolutionsJob Code: AST-ITM-SOLNJob Level: Band 6Direct/Indirect Indicator: IndirectSummaryDetailed DescriptionPerforms tasks such as, but not limited to, the following:Gather and document business requirementsWork with various IT teams and the business partners to deliver IT solutionsRespond to system problems by analyzing the issue and determining the next course of actionParticipate in various IT projects as requiredAnalytical, technical, troubleshooting and problem solving skillsCommunication and documentation (including flow charting) skillsKnowledge of the business area to be supported and a good understanding of its associated business processesBasic to good coding skills in specified programming languagesGood understanding of software development life cycle concepts and practicesUnderstanding of interrelations between IT components (software, OS, databases, network, servers, etc.)Physical DemandsDuties of this position are performed in a normal office environmentDuties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.G., data entry, using a computer mouse, using a calculator, etc.) are frequently requiredTypical ExperienceEntry level to 1 year; Experience in similar rolesTypical EducationBachelors Degree or consideration of an equivalent combination of education and experience. Educational Requirements may vary by GeographyNotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.#J-18808-Ljbffr