.Req ID: 123257 Remote Position: Hybrid Region: Americas Country: Mexico State/Province: Nuevo Leon City: Monterrey General Overview Functional Area: HRM - Human Resources Career Stream: PDS - HR Program Development and Services Role: Analyst Job Title: HR Service Analyst Job Code: ANA-HRM-SRV Band: Level 07 Direct/Indirect Indicator: Indirect Summary Provides analytical and problem solving working level support to ensure effective delivery of more than one HR Service. Detailed Description Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service. Performs tasks such as, but not limited to, the following: Incumbent focuses on the delivery of more than one specified HR Service Program. May also have ownership of a HR system, databases or process. Knowledge/Skills/Competencies Significant knowledge of government legislation impacting the practice of human resources management. Significant knowledge of company HR policies and practices, labor movement, arbitration proceedings. Knowledge of HRIS software. Good public presentation skills. Ability to conduct a thorough, timely and unbiased internal investigation and provide practical recommendations. Ability to effectively communicate with a wide variety of internal customers. Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects. Ability to manage sensitive employee information in a confidential manner. Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint. Physical Demands Duties of this position are generally performed in good working conditions. Occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.G., data entry, using a computer mouse, using a calculator, etc.) are frequently required