.Date: Oct 3, 2024Location: Monterrey, NLE, MXFunctional Area: Information Technology (ITM)Career Stream: IT Infrastructure (INFR)Role: Senior Specialist (SSP)Job Title: Senior Specialist, IT InfrastructureJob Code: SSP-ITM-INFRJob Level: Band 9Direct/Indirect Indicator: IndirectSummaryDetailed DescriptionPerforms tasks such as, but not limited to, the following:Provide technical support and perform maintenance.Install, maintain and configure network hardware and equipment, routers, switches, wireless access point (WAP), and SDWAN devices.Manage, monitor, and support various network devices (Cisco, Open source Network device, Aruba SDWAN, Wireless, firewalls and NAC).Document processes and monitor network performance metrics.Explore new solutions, enhancements and opportunities for continuous improvement, projects and more.Perform the acquisition, provisioning and decommissioning of related equipment, software and services.Formally document change requests and manage the changes.Manage external service providers.Foster and develop a trusting relationship with the customer as well as internal resources, and be the customer advocate.QualificationsStrong analytical, troubleshooting and problem-solving skills.Ability to communicate confidently and directly with executive stakeholders as well as end-client technical teams.Good leadership and teamwork skills.Negotiation and conflict resolution skills.Good ability to plan projects and tasks.Good understanding of IT requirements for an end-to-end solution, including security, business continuity, disaster recovery, risk analysis and prepare business case.Strong knowledge of networking concepts (OSI Layers, TCP/IP, VLAN, VPN, IPSec, GRE, LAN, WAN, 802.1x, VTP, Spanning-Tree, IP routing, BGP, OSPF, EIGRP, QoS, Trunking, and SDWAN).Advanced knowledge of infrastructure service management & diagnostic tools and processes.Understanding of IT Infrastructure asset lifecycle management.Extensive experience in the design of local area and wide area networks.
Complexity of projects ranges from simple projects with minimal risks/uncertainty to medium level projects with some high impact risks and multiple project variables with uncertainty.Excellent understanding of IP, MPLS, WAN, Ethernet, Wireless networking technologies.Experience with data Centre design, security principles, computing infrastructure.Engaged by the unknowns of implementing emergent technologies and industry standards.Experience with Cisco 6500, 2960x, 9300, 9500 and Nexus 5000, 7K, 9K is highly desired.Excellent understanding of IP addressing, and subnetting.Excellent understanding of Software Defined WAN (SDWAN).Excellent understanding of VLAN, Trunking, 802.1q, Spanning-Tree, VTP, and Prevention of Network Looping.Excellent understanding of Network routing protocols, such as OSPF, EIGRP, BGP and IS-IS.Excellent understanding of Network Access Control (NAC) that includes 802