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Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Manager 2
SAP Short Name: MG2
Job Title: Customer Program Manager 2
Job Code: MG2-OPS-CPM
Job Level: Band 10
Direct/Indirect Indicator: Indirect
SummaryProvides direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles. This includes establishing three to five year plans/objectives, and developing policies for the function/unit. Accountable for dept results and for activities or projects involving multi-functional teams. Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes and recommends changes to policies. Develops or assists in the development of department budgets and goals. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers/supervisors salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization
Detailed DescriptionPerforms tasks such as, but not limited to, the following:
Responsible for meeting and delivering all commercial aspects of the account and, with the support of a multifunctional Customer Focus Team (CFT), coordinating the delivery of products and services aligned to the expectation of the client.Focus is on benefit realization, adherence to contract agreements, and managing scope creeps to maintain expected/quoted financial performance while minimising risks and maximising opportunities.Be the focal point of communication with customers for the in-charge projectCoordinate engineering, purchasing, planning and production activities to meet customers' requests.Monitor all phases of projects through various reports and communicate to customers.Monitor and ensure the EC team's timely implementation of ECO and communicate cost impact to customers to recover E&ORespond to customer inquiries and complaints.Monitor and ensure all necessary documentation is received from customers to successfully launch new products and make changes to existing products.Ensure profitability of the Program under charge.Supervise the various activities of the Program and Planning teamsTo implement and review the cost reduction localization program with the customer.Ensure compliance to contract and/or customer-specific requirements/Statement of Work (SOW) and responsible for document additional agreements not included in the contract.Develop and maintain business relationships; Maximize customer satisfaction.Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, or Professional Degree in a related discipline.Preferably with at least 8 to 10 years of working experience, especially in a related environment & program management skills and 2 to 3 years of experience in a managerial role.Good interpersonal skills for effective communication at all levels, including senior management, customers, suppliers and factory personnel. Pleasant personality and people-orientedNumerically inclined with strong logical thinking and business acumenProven experience managing a team and being a team player with a well-developed leadership style and mature personality.Working knowledge of SAP is preferredUnderstand the business and can forecast revenue and control costs, ensuring compliance with the quote and contract agreements.Ability to read, analyze and interpret technical operations, supply chain and financial reports. Ability to respond to common inquiries or complaints from customers.Ability to effectively present information to internal and external executive management.Demonstrates expert functional, technical and people and/or process management skills.Able to work independently and customer-focused, Positive thinking, independent and able to work under pressure to meet tight deadlines.Physical DemandsDuties of this position are performed in a normal office environment.Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.Above demands are carried out within the local existing Health and Safety guidelinesTypical ExperienceSeven to ten years of relevant experienceTypical EducationBachelor's degree in related field, or consideration of an equivalent combination of education and experience.Educational Requirements may vary by GeographyNotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Job Segment: Supply Chain Manager, Data Entry, Supply Chain, ERP, SAP, Operations, Administrative, Technology
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