.Req ID: 121344 Remote Position: NoRegion: Americas Country: Mexico State/Province: Nuevo Leon City: Monterrey General OverviewFunctional Area: OPS - OperationsCareer Stream: CPM - Customer Program ManagementRole: Manager 3SAP Short Name: MG3Job Title: Customer Focused Team Manager 3 Job Code: MG3-OPS-CFTJob Level: Band 11Profile-Holding: YDirect/Indirect Indicator: IndirectSummaryManager of a major Customer Focused team within a site. Leads all of the indirect functions necessary to execute the customer's business some or all of whom report directly to the role and some or all manufacturing activities. Accountable for the execution of the customer's business within the site within cost budgets, and for identifying and driving improvements in performance, customer satisfaction/loyalty and in overall financial performance. Reports to a Director or General Manager, and may have dotted line responsibility to a GCU GBOM. Independently represents the company to a senior level in the customer's organisation.Detailed DescriptionPerforms tasks such as, but not limited to, the following:Leads a significant Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or group of customers.The CFT direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations.Any functions not reporting directly will be managed in a matrix management structure.Ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.Leads the creation and implementation of action plans comprehensively to resolve customer issues.Drives continuous improvement in CFT activities using lean and 6-sigma methodologies.Plans, manages and controls CFT performance by establishing overall direction and priorities.Leads identification of new services to customer.Establishes policies and guidelines and evaluates results.Allocates appropriate resources, tools, equipment and support to meet customer requirements within the CFT.Monitors performance of business execution using MOR and other appropriate metrics.Reports on performance to the customer, site management and (where required) GCU Leadership.Leads the creation and implementation of action plans to correct out of target conditions.Accountable for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract and quotation requirements.Recommends and manages the CFT budget and financial forecast. Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.Selects employees, assigns objectives, reviews performance and approves employee compensation.Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance
