Welcome to ALTEN Mexico! We are a leading engineering and technology company that specializes in providing innovative solutions for a wide range of industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. With over 30 years of industry experience and a strong presence in 30 countries, ALTEN Group employs over 54,000 engineers who cover the entire development cycle from conception to implementation.
ALTEN Mexico is currently seeking a skilled and motivated IT Change & Configuration Manager Jr to join our team. The IT Change & Configuration Manager will be responsible for the management and implementation of change control processes and configuration management for our clients.
Responsibilities: * Installation of the Releases on the various shore/ship servers by applying the Software Development Methodology defined by the Customer.
* Versioning management of application files.
* Management and configuration of application files.
* Configuration of jobs, services, and tasks of systems.
* During the release installation phase, verification, and execution of the backup procedures.
* Upon indication of the application manager, execution of the Database Backup procedures.
* Under indication of the application manager, the installations from scratch of new applications.
* Plan and coordinate the full lifecycle of software applications, technology and architecture releases, from planning and scheduling through implementation and post-implementation assessment.
* Collaborate with development and operations teams to define and document release requirements, including identification of dependencies, risks, and required resources.
* Coordinate pre-release testing and validation activities, including functional, performance and user acceptance testing.
* Manage and communicate the release schedule, including scheduling planned releases and coordinating urgent or emergency releases.
* Conduct post-implementation reviews to evaluate release success, identify areas for improvement and document lessons learned.
* 0 - 3 years experience in GIT /GITHUB, in a release management role preferable in an ITSM environment, with a technical background.
* Experience in IT Service Management, with a focus on Problem Management.
* Knowledge of ITIL (Information Technology Infrastructure Library) principles and practices, especially in the area of Change Management and Release Management.
* Experience with IT tools such as ServiceNow, Jira
* Knowledge of automation and configuration management tools, such as Jenkins, Git, Ansible, etc. (a must is GITHUB)
* Knowledge/experience in ITIL, project management or IT service management is a plus (e.g. ITIL Foundation, PMP, etc.)
* Experience in Linux and JAVA are preferable.
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