**About Us**
**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies.
Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
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**_NOW ACCEPTING APPLICANTS FOR DAY SHIFT!
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**_NO EXPERIENCE REQUIRED!
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Day Shifts Now Available:
8-Hour Day Shifts Available (Between 8:00 am-8:00 pm)
**Position Overview**:
As a Customer Service Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
**Primary Responsibilities**:
- Answering simple customer questions about their services
- Follow customer service guides / guidelines to resolve problems with the service
- Guide customers to the online knowledge base / share articles for self-help
- Understand when to escalate and collect necessary information (serial numbers etc.)
for follow-up
- Provide friendly and courteous services at all times (Use empathy and reassurance model)
**Qualifications**:
- Fluent in English (spoken and written)
- Excellent written and oral communication skills
- Full-time availability
- Computer Skills
Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people.
We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic.
Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.
Pay: $12,000.00 per month
Ability to commute/relocate:
- Querétaro, Qro.
: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you live in Queretaro?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)