**About Us**It's simple, we prosper by putting people ahead of profits. Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.**So, why Helpware?**Let's start with the facts. In the past year, our team has grown 4 times in size across the globe and increased company revenue exponentially. That's not by coincidence. People are our single greatest commodity, which is why we are careful who is let into our world of Helpers. We are currently in search of a **Guest Response Team Agent** to push the boundaries and join our team of hard-working, driven individuals. If you value hard work, driving change, and contributing to something greater than yourself, check out the details below and apply!**Position Overview**:**As a Customer Service Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.**:**Primary Responsibilities**:- Answering simple customer questions about their services- Follow customer service guides / guidelines to resolve problems with the service- Guide customers to the online knowledge base / share articles for self-help- Understand when to escalate and collect necessary information (serial numbers etc.) for follow-up- Provide friendly and courteous services at all times (Use empathy and reassurance model)**Qualifications**:- Fluent in English (spoken and written)- Excellent written and oral communication skills- Full-time availability- Computer Skills**Work Environment**:As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains isour commitment to our people. We are committed to providing continuous employment to people, mostespecially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goalto keep our employees safe during these uncertain times.To maintain a safe work environment at all our locations, we are continuing to take these safety measures on-site:- Mandatory use of Personal Protective Equipment- Sanitizing, disinfecting, or cleaning procedures in place- Social distancing guidelines in place- Divided work stations- Remote interview process- Virtual meetings