$14,100 Monthly Salary - Call Center Reps Needed

**About Us****Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.****Position Overview**:As a Customer Service Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.**Primary Responsibilities**:- Answering simple customer questions about their services- Follow customer service guides / guidelines to resolve problems with the service- Guide customers to the online knowledge base / share articles for self-help- Understand when to escalate and collect necessary information (serial numbers etc.) for follow-up- Provide friendly and courteous services at all times (Use empathy and reassurance model)**Qualifications**:- Fluent in English (spoken and written)- Excellent written and oral communication skills- Full-time availability- Computer SkillsPay: $14,100.00 per month