$18,050 Monthly Salary - Tech Support Reps Needed

**Position Overview**:As a Support Specialist at Splash, you're both the evangelist and the professor.
You empower new event marketers to achieve their goals by showing them how Splash can meet their needs - and exceed expectations.
No matter what challenges you face, your ninja problem-solving skills drive you to be a self-starter supporting global event programs.
**Primary Responsibilities**:- Troubleshoot platform issues and communicate with Product and Development teams for resolution- Write and update FAQ articles for the Help Center- Own and monitor all processes for Splash ticketing platform**Qualifications**:- BA/BS preferred or equivalent work experience with demonstrated proficiency- 1-year experience in Journalism, Communications, Hospitality or Service Industry- Expert with Google Docs, Microsoft Office, social media management tools, and relevant software programs in your field- Strong verbal and written communication skills is a must- Bonus points for coaching or volunteer experience - we love team players!Pay: $18,050.00 per monthCOVID-19 considerations:We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic.
Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.Application Question(s):- Do you live in Guadalajara or ZMG?
**Experience**:- Customer service: 1 year (preferred)**Language**:- English (required)