Description:
**Company Overview**:
Segoso Mexico - Where Tomorrow is Today.
Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability.
We achieve this through our five core values**:Leadership, Training, Talent Acquisition, Rewards, and Technology.
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**Position**: Call Center Representative
**Job Summary**:
**Key Responsibilities**:
- Handle a high volume of incoming and outgoing calls professionally.
- Resolve customer inquiries and issues promptly while maintaining excellent service standards.
- Cure accounts and ensure compliance with company protocols.
- Meet and exceed individual and team performance metrics.
- Collaborate effectively with team members to achieve business goals.
- Participate in ongoing training to enhance product knowledge and customer interaction skills.
**What We Offer**:
- Paid training to set you up for success.
- Competitive hourly pay with a monthly bonus structure.
- Paid Time Off and benefits above the law.
- Choose between pantry vouchers or major medical insurance.
- Vacation days activated after six months of tenure, adjusted based on your length of service.
- Checks and drug screening required to ensure workplace safety.
**Requirements**:
**Essential Skills and Qualifications**:
- Strong **call center skills** with a focus on delivering an excellent customer experience.
- Proven **negotiation skills** to handle sensitive or challenging situations effectively.
- Excellent verbal and written **communication skills**.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- ** Leadership abilities** and a proactive approach to problem-solving.
- ** Teamwork-oriented** mindset with a commitment to supporting colleagues.
- Experience handling a high volume of phone calls and managing account resolutions.
**Preferred Experience**:
- Previous experience in **collections, sales, or retention** roles.
- Familiarity with curing accounts or similar business practices.
**Join Segoso Mexico - We Offer a Career, Not Just a Job!