Overview**Job title : Windows / VMware Administrator****Location : Monterrey, Mexico****Responsibilities**:- Adhering to SLAs- Mentoring / Training Team Members- Handling tickets / requests- Perform root cause analysis- Troubleshooting technical issues- Defining processes and ensuring that the processes are adhered to- Oversees and is responsible for successful completion of Installation, configuration and migration- Ensure maximum uptime according to the SLA- Understanding of Multi-geo support environment- Responsible for building / maintaining a test environment- Improves and maintains customer and employee satisfaction- Suggests new technologies and design changes- Monitoring and maintaining SLA requirements by the team members- Planning Backup/Restoration Strategy for 24x7 operation support- Suggesting patches/upgrades to maintain security level- Testing / Auditing/processes as required from time to time- Identify Skill gaps and plan for training / knowledge updatingTechnical Requirements- Installing, configuring and maintaining Win 2016, Win2012, Win2008, Win2K3 servers- User Account administration- File and Printer administration- Patch administration and deployment- Fine-tune the system for optimal performance- Troubleshooting Clusters and related issues in a SAN environment- Experience in backups and restore/ recovery- Troubleshooting Hardware and Operating system related issue- Should have good communication and customer interaction skills.- Must have aptitude and attitude to learn / work on new technologies.- VMware Infrastructure Administration and management- Installations for security patches, functional patches and version upgrades- Performance tuning of ESX server- Document support processes- Interact with Service desk supervision team for Verification of solutions.- Maintain Compliance with Corporate Security Policies:- Security Policies: Work together with the security team, identify the server venerability issues and resolving them.- Responsible for restoration of data.- VMware ESX (from version 4.0 and higher)- Proficient on VMware technologies like:- VMware High-Availability, VMware Vmotion, VMware DRS, VMware vCenter and vCenter Update Manager, - VMware vCenter and Web console- Provide 2nd level systems support