2022-J19814 - Major Incident Management

Overview**Job Role**: Major Incident management****Location**: Guadalajara, Jalisco - Mexico****Experience and Technical Skills**- To coordinate conference calls that are conducted for all Major Incidents (service interruptions/outages), along with documenting everything that occurs on the call within the Major Incident ticket.- Answer incoming calls into the Availability Command Center.- Initiates and coordinates conference calls for all major incidents.- Engages all necessary personnel and technical support teams and brings them onto the conference call.- Acts as a liaison between the technical support teams and the service desk.- Responsibility for ensuring documentation on the Incident Record (in Infra) is accurate and reflective of the work performed by all technical support during the event.- Works closely together with the Major Incident Manager (MIM) for each event The**Required Skills**:- Excellent communication skills- Great communicator - Great Listening skills- Great Writing skills and technical documentation skills.