.Company DescriptionUpwork, in collaboration with a leading American multinational technology company, is looking for Portuguese-speaking Microsoft 365 Business Advisors. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.About Upwork: Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client's business products, a game-changing initiative that will define the future of technology.About the Role: We are seeking skilled and experienced Portuguese-speaking Microsoft 365 Business Advisors – Engineers. You will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools. These questions will come through chats and phone calls. The ticket needs will vary depending on the request; they typically include questions surrounding the admin's knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional M365 Engineer to join our dynamic team.Job DescriptionWhat you'll do:Educate Portuguese-speaking customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration.Help customers to evaluate the potential benefits of a Microsoft 365 subscription by providing personalized recommendations based on their business needs and use cases.Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.Guide customers through the process of obtaining a new subscription or enhancing their subscriptions, including providing step-by-step instructions and troubleshooting any technical issues that may arise.Keep up to date with the latest updates and enhancements to Microsoft 365, and communicate these changes to customers as appropriate.Document technical issues and solutions in a knowledge base for future reference.Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.Customer Successful Setup - At Organizational level 40% of the customers that freelancer has engaged with a successful move from grace period to perpetual and customer added new or additional workload setup or increased license usage.QualificationsDevice Specifications:Computer that is not joined to another company's domain, neither managed by any remote management – inventory systems or tools.Windows 10 Pro (latest updates installed).Minimum of 8 GB RAM (16 is recommended).Core i3 processor (i5 is recommended).Minimum of 256GB Hard disk (256 SSD is recommended).LAN (local access network) required