Qualifications: Friendly, professional, and exceptional communication skillsEffective verbal and written communication skills with the proven ability to function effectively and tactfully with multiple departments and personnel.Ability to interact professionally with a diverse group of teammates including developers, product owners, and subject matter experts.Advanced skills in managing high-profile customer relationships and expectations.Positive demeanor and effective customer service skills.Agile and Waterfall methodology adept.Ability to adapt to changing environmentsClear diction and knowledge of the English language, both written and verbal.Self-directed accountability and reliability.Sufficient organization and time management skills to meet deadlines and work within resource constraints.Cultural competenceESSENTIAL FUNCTIONS: Maintains documents such as lessons learned, status trackers, and milestone lists.Engages directly with high-level customers and stakeholders to communicate progress and status.Prepares project documentation, including status reports and meeting minutes.Coordinates with cross-functional teams, ensuring alignment and collaboration across various departments.Monitors and reports on initiative performance, providing insights and recommendations for improvements.Communicates accurate and timely accomplishments and overall health to stakeholders via required measures and methods (such as status reports, metrics, checkpoints, portfolio reports, and scorecards).Coordinates and tracks status.Adapts quickly to frequent process changes and improvements.Is reliable and engaged.Attends all department, team, and company meetings as required.Additional Notes: Skill level: junior or intermediate.Soft skills prioritized over technical skills.The candidate will be responsible for taking/making reports, documentation, action items, and working with Point of Contact (PoC) to get clarity and consensus from about 3 teams and report on those to the stakeholder.Identifying exactly what stakeholders are looking for.Working on ways to bring those together and being diligent in maintaining those.The current Point of Contact is overwhelmed with requests, and the ideal candidate will be able to listen closely and be delegated the work to free up time for other items.Documentation is key; light scoping may be required.Eastern Timezone hours to match stakeholder time.Be very adaptable; the stakeholder may want things done in a specific way or may push back, so the person should be able to adjust/refine the data to meet PoC/stakeholder expectations.Output should help the organization have confidence in the metrics rather than doubt their accuracy.
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