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**Company Description**One of Upwork's largest clients, an American multinational technology company, is in search of a **Portuguese Speaking M365 Proactive Copilot Ambassador** with strong communication skills and knowledge on M365 Copilot and technologies.
**The Proactive Copilot Ambassador **will utilize their expertise in Microsoft 365 products and services to provide technical support and advise customers by helping them gain the most from their M365 subscriptions.The Ambassador will have excellent native or bilingual **English and Portuguese **speaking, listening and chat skills in order to communicate with customers and should be available immediately.Deliverables will involve proactively reaching out to customers purchasing a Copilot subscription.
This outreach aims to understand the reasons behind the purchase, guide them through Copilot features in M365 products according to their business needs, gather insights on their experience using Copilot, and address any potential concerns or issues they might be facing with Copilot's features.The Ambassador will proactively work closely with customers to understand their usage needs, identify opportunities to increase workload, and provide tailored solutions to enhance their overall experience with Copilot.
**Job Description** Responsibilities**:- Contacting customers to understand reasons behind purchasing Copilot.- Identifying questions the customer might have related to Copilot usage.- Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivity and collaboration.- Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.- Keep up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot, and communicate these changes to customers as appropriate.- Document technical issues and solutions in a knowledge base for future reference.- Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.
**Qualifications** Qualifications**:- Strong command of the English and Portuguese languages- Superior communication skills including active listening- Knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
especially Copilot.- Excellent problem-solving skills- Strong interpersonal skills- Persuasion skills are a plus- A positive attitude and the ability to build relationships with clients- Ability to speak a second language may be advantageous**Device Requirements**:- Computer that is not joined to another company's domain, neither managed by any remote management - inventory systems or tools