ABOUT THE POSITION
We are a U.S. Immigration Law Firm. This is a sales position.
Our Attorneys act as a connection, providing product/services information and resolving developing problems that our immigration clients might face with precision and competence.
The best Attorneys for our firm are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to listen. Attorneys can put themselves in their clients' shoes and advocate for them when necessary. Problem-solving also comes naturally to our Attorneys.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
RESPONSIBILITIES:
- Handle high amounts of incoming calls
- Contact sales leads
- Identify and evaluate customers' needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Reach personal/customer service team sales targets and call handling quotas
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
**REQUIREMENTS**:
- Bilingual in English and Spanish (native-level Spanish)
- Possess a law degree from an accredited law school and be in good standing
- Have previous experience and demonstrated success in sales
- Some proven customer support experience or experience as a client service representative
- Track record of not just reaching, but exceeding quota requirements
- Strong phone administration skills and active listening capabilities
- Customer orientation and capacity to adapt/respond to different types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
TO APPLY:
**Job Type**: Contract
Contract length: 12 months
Pay: $18,000.00 - $25,000.00 per month
**Experience**:
- U.S. immigration law: 1 year (preferred)
- sales/customer service: 1 year (preferred)
**Language**:
- Are you fluent in English and Spanish? (required)
License/Certification:
- law license in MX? (required)
Work Location: Remote
Expected Start Date: 05/06/2024
